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Reviewing and Updating Billing
Reviewing and Updating Billing

Add licenses, update payment methods, review subscription numbers, or view invoices on the Billing Page.

Evan Combs avatar
Written by Evan Combs
Updated over a week ago

Terms that appear with an asterisk (*) are configurable and may differ from your Ninety. Explore our glossary of terms.

This article covers the following topics

The Billing Page

Navigate to the Billing page in Settings under Company Settings to view information regarding an organization's Ninety subscription.

Note: Only those with the Owner* and Admin* roles can adjust these settings. Managers* have view access and the ability to add licenses.

Changing the Payment Method

Click Change payment method from within Billing Overview and complete the appropriate information to change the credit card on file.

Changing the Billing Contact

Within the Billing Overview page, you can update your billing contact. The billing contact entered here is the one who needs to receive all future invoices for your Ninety platform.

  1. Click in the field and enter a desired email address.

  2. Click Save Contact

If an email address is already displayed, clicking within the field allows you to change the email.

The Licenses Page

Click on the licenses tab to see a list of licensed users and their roles.

  • Standard Licenses shows the total license count occupied by users with full access to Ninety in all paid roles.

  • Free licenses displays the number of free licenses occupied by users with limited access or functionality, like Observers (view only), Directory only users, or Coaches/Implementers.

Note: Use the Directory tool to add users, change their roles, and update the number of used licenses on the Billing page. Review this article for more on role types.

Clicking the more options icon (...) next to a user allows for changing a standard licensed user to an "observer" role, which doesn't count toward your Standard Licenses. However, that individual can only view information related to their team and cannot edit anything or access settings.

Managing Licenses

The license count automatically increases as you add paying users to your account. Paying users are any users invited with a paid role, or an existing person changed to a paid role.

When a license is added, it is billed immediately for the pro-rated amount left on the term. When a license is removed, the total amount paid is removed from the next monthly or annual payment.

Note: Under the Ninety 30-day Trial, owners and admins can add and remove licenses freely at no charge.

To manage the number of licenses for a subscription, select Manage Licenses on the top-right of the page. From there, increase or decrease the number of Standard Licenses available for the account.

Note: Users cannot go below the number of assigned licenses to the account.

The Invoices Page

Previous invoices sent to the contact listed on the Billing Overview Page display on the Invoices Page.

The Invoices Page shows,

  • When the charge occurred

  • How much was charged

  • Whether it was Paid, Not Paid, or if there is an upcoming charge

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