How to Manage Licensing Across Multiple Companies in Ninety
Managing licensing and subscriptions in Ninety can be complex when the same person belongs to more than one company. Each company account is billed independently, and this article explains what that means for your licenses and how to avoid duplicate charges.
Overview of licensing and subscriptions
In Ninety, each company account operates independently and requires its own subscription plan. This means that even if the same user is added to multiple companies, each company account must have its own active subscription, and licenses are required for each user associated with that account.
Manage multiple company accounts
If you are registered with multiple companies using the same email address, you do not necessarily need to pay for two separate licenses. In such cases, a duplicate coupon can be applied to the second company account. This ensures that your license does not count toward the subscription of the additional company, effectively avoiding duplicate charges.
Steps to Apply Duplicate-User Coupons
Identify Overlapping Users: Compile a list of users who are part of multiple companies. Include their email addresses and specify the primary company responsible for their subscription.
Request the Coupon: Contact the Billing Team with the following details:
Names of the primary and secondary companies
Email addresses of the overlapping users
Create the Secondary Company: Ensure the secondary company is set up before requesting the coupon.
Billing Team Review: The Billing Team will review the accounts and apply the duplicate-user coupon to the secondary company.
Special cases and exceptions
Duplicate coupons: Duplicate coupons are a mechanism to prevent duplicate license charges for users associated with multiple companies. At least one company must have an active paid subscription for the coupon to be applicable. Duplicate coupons affect billing only and do not alter the total license count. To apply, you need to provide the email addresses of overlapping users and the names of the primary and secondary companies. For assistance, contact support.
Separate subscriptions: While duplicate coupons can address specific scenarios, each company account still requires its own subscription plan to remain active.
Impact on Billing and Licenses
Duplicate-user coupons reduce charges for overlapping users and are reflected in the Billing portal. However, they do not affect the total license count; they only impact billing.
Verifying Applied Coupons
To confirm that a duplicate-user coupon has been applied:
Navigate to Settings > Billing > Manage Billing in Ninety.
Review the billing page to see the applied coupon and its effect on billed users.
Frequently asked questions
Can I use the same email address for multiple companies in Ninety?
Yes. You can use the same email address for multiple companies. However, each company account requires its own subscription plan, and licenses for each user must be managed accordingly.
What should I do if I am being charged for duplicate licenses?
If you suspect duplicate charges, compile a list of overlapping users' email addresses and indicate their primary company. Then, contact support to request a duplicate-user coupon.
Can duplicate coupons be applied without a paid subscription?
No, at least one company must have an active paid subscription for the duplicate-user coupon to be applied.
Where can I check the impact of duplicate coupons?
The Billing portal under Settings > Billing > Manage Billing displays the applied coupons and their effect on billing.