How to Remove and Delete Measurables in Ninety
There are two distinct ways to take a KPI off of a Scorecard, and they have very different consequences:
Removing a KPI hides it from a specific team's Scorecard but preserves it and all its historical data; it can be re-added at any time.
Deleting a KPI permanently removes it from your entire account, from every Scorecard it appears on, from any linked Processes, and from your Vision.
Before deleting, consider whether removing or archiving is the better choice.
Permissions at a glance:
Action | Who can do it |
Remove a KPI from a Scorecard | Owners, Admins, Managers, and Team Members |
Delete a KPI from My 90 | Owners, Admins, Managers, and Team Members (for KPIs they own) |
Delete a KPI from the KPI Manager | Owners and Admins only |
Archive a KPI | Owners and Admins only (from the KPI Manager) |
Maintaining clean, relevant Scorecards is essential to the Data core competency. Teams should regularly review the KPIs on their Scorecards to ensure they're displaying the information the team needs to see at a glance to review:
The health of the organization
Progress on quarterly or annual goals
Necessary analytics
Removing KPIs
There are two ways to remove a KPI from a Scorecard.
Permanently delete a KPI
Remove a KPI from a single Scorecard
Permanently Delete
Only a KPI's owner can delete it.
Click My 90 from the left navigation.
Right-click the KPI you want to delete.
Click Delete KPI from Scorecard.
Click I understand… Delete anyway.
Deleting a KPI removes it from each Scorecard it's on, any Processes it's linked to, and your Vision if it's used there.
Remove from a Scorecard
To remove a KPI from a Scorecard, any licensed user on the team can:
Click on the checkbox of the KPI you want to remove.
Right-click the KPI.
Click Remove from group.
What to do if your Scorecard data appears missing
If your Scorecard is showing "No data to show" or KPIs have disappeared from a team, the most common causes and recovery paths are below.
If a KPI was removed from a Scorecard (but not deleted).
Removing a KPI from a Scorecard does not delete it or its historical data — it just removes it from that team's view. You can add it back using the Add Existing KPI option:
Go to your Scorecard and click New KPI.
Select Add Existing KPI.
Search for the KPI by name.
Check the box next to it and click Add.
All historical scores will reappear once the KPI is back on the Scorecard.
If a KPI was permanently deleted.
Permanently deleting a KPI from the KPI Manager removes it and its historical data and cannot be undone from within Ninety. If this happened, contact support. In some cases, the technical team can restore deleted data from the backend, though this is not guaranteed.
If your Scorecard data disappeared after reordering groups.
If data disappears after you open the group order window and switch between groups (even without saving changes), this is a known product issue. Contact support immediately and include the name of the affected team. The technical team can restore Scorecard groups and KPIs from the backend.
If the Scorecard shows "No data to show" but KPIs are still listed.
This typically means scores haven't been entered for the visible time period, or the Scorecard filter is set to a period with no data. Check that you're viewing the correct team, time period, and Scorecard type (Weekly, Monthly, or Quarterly) before assuming data is missing.