How to Recover a Deleted Group or KPI in Ninety
If you've deleted a Scorecard group or removed a KPI, the data is almost certainly still in your account. Ninety preserves all KPI data even when items are removed from a Scorecard. What you've lost is the organization — the group container and the arrangement of KPIs within it — not the underlying data or history.
Recovery is straightforward if you remember what was in the group. If you don't, there are additional steps below.
Before you delete anything: Consider archiving instead. Archived KPIs preserve all historical data, don't appear in active Scorecard views, and can be restored instantly. Delete only when you're certain an item won't be needed again. If you're unsure, archive first.
Why accidental deletions happen
Most accidental group deletions follow the same pattern: a user is trying to remove a single duplicate KPI from a group and clicks Delete group in the ellipsis menu instead of using the checkbox to remove just that item.
These two actions have very different outcomes:
Action | What it does | Can you undo it? |
Remove from group (checkbox → Select Action → Remove from group) | Hides the KPI from this Scorecard only. Data and history are preserved. The KPI still exists in your account. | Yes, re-add using Add Existing KPI at any time. |
Delete group (ellipsis → Delete group) | Removes the group container and disconnects all KPIs from this Scorecard. The KPIs and their data still exist, but the group structure is gone. | Yes, recreate the group and re-add KPIs manually. |
Delete KPI permanently (from My 90 or the KPI Manager) | Permanently removes the KPI and all its data from your account. | No, contact support immediately. |
If you wanted to remove just one KPI from a group, use the checkbox method. This removes it from the group without touching the group itself or any other KPIs.
Recovering a deleted Scorecard group
When you delete a group, the KPIs inside it still exist in your account. You'll need to recreate the group and add them back.
Step 1: Recreate the group.
Click Data from the left navigation.
Use the Team dropdown to navigate to the team whose group was deleted.
Click New Group on the right side of the filter bar.
Name the group and add a description.
Click Save.
Step 2: Add your KPIs back.
Click New KPI at the top right of the newly created group's card.
Select Add Existing KPI from the options.
Search for each KPI by name, check its box, and continue selecting as many as you need.
Click Add when you've selected all the KPIs for this group.
All historical data returns automatically when you add a KPI back to a Scorecard. You don't need to re-enter any past values.
Important: You must recreate the group before adding KPIs to it. You can't add a KPI to a group that doesn't exist yet.
Recovering a KPI removed from a group
If you removed a single KPI from a group (rather than deleting the whole group), the recovery is the same: navigate to the team's Scorecard, click New KPI , select Add Existing KPI, search for it by name, and click Add.
The KPI will reappear with all its historical data intact.
What to do if you can't remember what was in the group
This is the hardest recovery scenario. If your group had many KPIs and you can't remember all of them, here are your options:
1. Check the KPI Manager.
Owners, Admins, and Coaches can view every KPI in the account (including ones no longer on any Scorecard) in the KPI Manager. Navigate to Scorecard, click Go to KPI Manager on the filter bar, and filter for KPIs that are active but not currently on any Scorecard. This will surface the KPIs that were in the deleted group.
2. Check My 90.
Each KPI's owner can still see it in their My 90 workspace even after it's removed from a Scorecard. Ask the team members who owned KPIs in the deleted group to check their My 90 pages and report what they see.
3. Export your Scorecard to CSV regularly.
The best protection against this scenario is a periodic CSV export. Downloading a spreadsheet of your Scorecard before making structural changes gives you a complete list of what was there. To export, navigate to the team's Scorecard, click the ellipsis on the filter bar, and select Export to CSV. The export includes all KPI names, owners, goals, and recent data.
4. Contact support.
If you still can't reconstruct the group, contact support. The support team can review your session history to identify KPIs that were visible on the screen at the time of deletion. Keep in mind that recovery through session history is partial — it can only surface KPIs that were visibly loaded on screen before the deletion occurred. Anything below the fold or not yet rendered may not be recoverable this way.
When data cannot be recovered
If a KPI was permanently deleted from My 90 or the KPI Manager (not just removed from a Scorecard group), its historical data is permanently gone and cannot be restored. Contact support immediately if this happened. The support team can confirm whether recovery is possible based on your session history.
This is the only scenario where KPI data is truly lost. Removing a KPI from a group, or deleting a group entirely, does not destroy data; it only removes the organizational structure.
Troubleshooting
I can't find the KPI in the Add Existing search.
Confirm the spelling. Try searching for two or three words from the name rather than the full title.
Check whether the KPI was archived. Archived KPIs don't appear in the Add Existing search. Go to the KPI Manager and look under the Archived filter.
Ask other team members whether the KPI was renamed.
If the KPI owner checks their My 90 and it doesn't appear there either, the KPI may have been permanently deleted. Contact support.
The recovery steps worked, but I'm missing a few KPIs I can't identify.
This is common when a group has many items. Check the KPI Manager for KPIs that are active but not on any Scorecard — those are the displaced ones. You can also ask the owners to check their My 90 pages for KPI they no longer see in meetings.
I deleted a KPI from My 90 or the KPI Manager by mistake.
Contact support immediately at contact support. Permanent deletion cannot be self-reversed, but the support team can check session history and advise on what can be recovered.