How to Add and Invite Users to Your Ninety Account
Owners, Admins, Managers, and Coaches can add new users to a Ninety account. New users receive an email invitation and activate their own accounts. Owners, Admins, Managers, and Team Members require a paid license; we'll automatically increase your license count to match when you add new users to a paid subscription.
To add a new user to your account:
Click Add Teammates from the left navigation.
Select the user's role from the Role access dropdown.
Add an email address.
Select their team(s) in Ninety with the Team(s) dropdown.
Click Add another user to continue or Add teammates to complete this action.
To add several users at once, use the bulk import users option. To learn more about licenses, see Billing and Payments Overview.
New users need to activate their accounts. Have the new team member check their email for the activation link (from helpful@ninety.io). After activating their account, the invited user can add their first and last name to their profile in the Directory.
How to activate an Inactive user
To activate a user with the Inactive role:
Click Directory from the left navigation.
Click the Invite to Ninety button on the right side of the user's row.
Select a role from the Role access dropdown.
Add the user's email address.
Select their team(s) in Ninety with the Team(s) dropdown.
Role access breakdown
When adding a new user, you'll select their user role. Owners, Admins, Managers, and Team Members require a paid license. Here's a brief description of each user role.
Owner | Can view and edit company settings and all items within public and private teams. Is the only user who can delete the company account. |
Admin | Can view and edit company settings and all items within public and private teams. |
Manager | Can view and edit all items within their assigned teams. Can invite users and create new teams. |
Team Member | Can view and edit all items within their assigned teams. |
Inactive | Does not have access to Ninety but can be assigned a Seat on the Org Chart. |
Observer | Has view-only access to items within assigned teams. Cannot own items such as Rocks, Issues, or To-Dos. |
Coach | Can view and edit the entire company account. Cannot own items such as Rocks, Issues, or To-Dos. |
For a full breakdown of what each role can do across all tools, see User Roles and Permissions.
Updating an email address
Only users can change or update their own email address in Ninety.
To update your email address:
Click your name at the bottom of the left navigation.
Click User Settings.
Click the Contact tab.
Update or add a new email address (including the type: Main, Personal, or Work).
Re-inviting users
To resend the invitation email required to activate a user's account, click the Resend Invite button on their row in the Directory. If they've checked their spam folder and still can't find the email, double-check the email address before contacting support.
You can also send a direct invite link:
Locate the user in your Directory. Click Directory from the left navigation. Search for and locate the user you've already invited to join your Ninety account.
Copy their unique invite link. Click the ellipsis on the right side of the user's row. Then, click Copy unique invite link from the options shown.
Send the link to your team member. Paste the link in a message to your team member. When they click the link, they can finish accepting their invitation.