Removing and Deleting KPIs

Learn how to remove KPIs from your Scorecards without losing your data or deleting obsolete KPIs from your account.

Written by Tommy Mains

Updated at March 9th, 2026

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Table of Contents

Removing KPIs What to do if your Scorecard data appears missing

Maintaining clean, relevant Scorecards is essential to the Data core competency. Teams should regularly review the KPIs on their Scorecards to ensure they're displaying the information the team needs to see at a glance to review:

  • The health of the organization
  • Progress on quarterly or annual goals
  • Necessary analytics

 

Removing KPIs

There are two ways to remove a KPI from a Scorecard. 

  • Permanently delete a KPI
  • Remove a KPI from a single Scorecard

 

Permanently Delete

Only a KPI's owner can delete it. 

  1. Click My 90 from the left navigation.
  2. Right-click the KPI you want to delete.
  3. Click Delete KPI from Scorecard.
  4. Click I understand… Delete anyway.

Deleting a KPI removes it from each Scorecard it's on, any Processes it's linked to, and your Vision if it's used there.

 
 
 

Remove from a Scorecard

To remove a KPI from a Scorecard, any licensed user on the team can:

  1. Click on the checkbox of the KPI you want to remove.
  2. Right-click the KPI.
  3. Click Remove from group.
 
 

 

What to do if your Scorecard data appears missing

If your Scorecard is showing "No data to show" or KPIs have disappeared from a team, the most common causes and recovery paths are below.

If a KPI was removed from a Scorecard (but not deleted)

Removing a KPI from a Scorecard does not delete it or its historical data — it just removes it from that team's view. You can add it back using the Add Existing KPI option:

  1. Go to your Scorecard and click New KPI.
  2. Select Add Existing KPI.
  3. Search for the KPI by name.
  4. Check the box next to it and click Add.

All historical scores will reappear once the KPI is back on the Scorecard.

If a KPI was permanently deleted

Permanently deleting a KPI from the KPI Manager removes it and its historical data and cannot be undone from within Ninety. If this happened, contact support. In some cases, the technical team can restore deleted data from the backend, though this is not guaranteed.

If your Scorecard data disappeared after reordering groups

If data disappears after you open the group order window and switch between groups (even without saving changes), this is a known product issue. Contact support immediately and include the name of the affected team. The technical team can restore Scorecard groups and KPIs from the backend.

If the Scorecard shows "No data to show" but KPIs are still listed

This typically means scores haven't been entered for the visible time period, or the Scorecard filter is set to a period with no data. Check that you're viewing the correct team, time period, and Scorecard type (Weekly, Monthly, or Quarterly) before assuming data is missing.

 

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