How to Add a VAT or Tax ID to Your Ninety Billing

Companies with a billing address outside the United States can add a VAT number, GST or HST number, ABN, or other business tax ID to their Ninety billing, either when they subscribe or later from Manage billing. Adding a tax ID is optional. Owners and Admins on the Essentials, Accelerate, Thrive, and Legacy plans can add or update it. For an overview of how billing works, see Billing and Payments Overview.

Who can add a tax ID

Adding a business tax ID to Ninety billing is open to companies that meet all the following:

Role. You're an Owner or Admin. These are the only roles that can open billing settings.
Plan. You're subscribing to, or already on, a paid plan: Essentials, Accelerate, Thrive, or Legacy.
Billing address. Your billing address is in any country outside the United States. The tax ID option doesn't appear for US billing addresses.

The label on the tax ID field changes to match the country you choose. For example, an Irish address shows IE VAT and a German address shows DE VAT. US organizations that are exempt from sales tax follow a different process, described in Accurate Billing for Tax-Exempt Organizations on Ninety.

Note: A tax ID is optional. If you leave it blank, checkout and billing work as usual.

Add a tax ID when you subscribe

You can add your business tax ID during checkout when you first choose a paid plan. Owners and Admins can follow these steps:

Click your profile icon at the bottom of the left navigation.
Click Billing from the popup menu.
Click Explore Plans.
Click Select Plan on the plan you want.
Enter your card details in the payment form. For other payment options, see Updating Your Payment Method.
Under Billing address, choose your country and enter your address.
Select I'm purchasing as a business.
Under VAT information, enter your business name and your tax ID.
Click Save, then confirm your subscription.

Stripe payment form with an Irish billing address, the purchasing as a business box selected, and the VAT information fields

Ninety saves the tax ID to your company's billing details.

Add or update a tax ID on an existing subscription

If your company already subscribes to Ninety, an Owner or Admin can add a tax ID or change the one on file from the billing portal:

Click your profile icon at the bottom of the left navigation.
Click Billing from the popup menu.
Click Manage billing in your current plan card.
Click Update information under the Billing information section. Your current tax ID, if you have one, appears in this section next to Tax ID.
Under Tax ID, choose the tax ID type for your country and enter the number. To add a second ID, click Add another ID.
Click Save.

The tax ID must match the format for its country, including the country prefix (for example, DE for Germany). If the format doesn't match, the billing portal won't save it.

Frequently asked questions

Do I have to add a tax ID?

No. Adding a VAT number or other business tax ID is optional. If you skip it, you can still subscribe and pay as usual.

Which countries can add a tax ID?

Any country outside the United States. The option appears once you choose a non-US billing address and select I'm purchasing as a business.

Who can add or change our tax ID?

Owners and Admins. Other roles can't open billing settings. If you need the tax ID changed, ask your Owner or Admin.

Who can answer questions about our VAT or GST obligations?

Your own accountant or tax advisor. Ninety support can help with adding or updating the tax ID in your billing, but can't give tax advice.

Troubleshooting

Issue: You don't see a place to enter your VAT number or tax ID.

Solution:

Check that your billing address country is outside the United States. The tax ID field only appears for non-US addresses.
Select I'm purchasing as a business in the payment form. The VAT information fields appear after you select it.
Confirm you're logged in as an Owner or Admin. Other roles can't open billing settings.
If the issue persists, contact support.

Issue: Your tax ID won't save.