If a user no longer needs access to Ninety, Owners and Admins can either deactivate or delete their profile from the Directory. Deactivating keeps the user visible in your account without a login; deleting removes them completely.

Deactivating a user changes their user role to Inactive. Follow these steps to deactivate a user:

Result: Their name is still on the Directory, and they're visible as an option for Seats on the Org Chart. You can reassign their license or change your license count. They can no longer sign into Ninety.

Deleting a user completely removes them from your account, so they will no longer have a login and will be removed from the Directory. Follow these steps to delete a user:

Result: Their name is removed from the Directory completely. You can reassign their license or change your license count.

Note: Only Owners can remove a Coach from the account. Learn more in Inviting Your Coach.

All incomplete items (Rocks, To-Dos, Issues, and Headlines) remain on the team they're assigned to, so other team members can reassign them. All archived content remains in the archive, still owned by the previous user.

Can a deleted user be restored?

Yes, but only by Ninety's support team. Contact support with the person's name and the email address they used in Ninety, and we can restore their profile. If your company is on a paid plan, the restored user's seat is added back to your subscription, and you're charged a prorated amount for the rest of your billing period. Companies on the Free plan aren't charged.