Delete or Deactivate a User

How to remove a person as a user or delete a user from Ninety.

Written by Tommy Mains

Updated at April 30th, 2025

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Table of Contents

Deactivating Users Deleting Users What Happens to a Deleted/Deactivated User's Content?

If a user no longer needs access to Ninety, you can either deactivate or delete their profile from the Directory. 

 

Deactivating Users

Deactivating a user changes their user role to Observer. Follow these steps to deactivate a user:

  1. Click Directory from the left navigation.
  2. Click their name (you may need to search for them first).
  3. Click Deactivate User.

Result: Their name is still on the Directory, they can view their team's tools, and they're visible as an option for Seats on the Org Chart. You can reassign their license or change your license account.


Deleting Users

Deleting a user completely removes them from your account, so they no longer have a login and are not seen on the Directory. Follow these steps to delete a user:

  1. Click Directory from the left navigation.
  2. Click their name (you may need to search for them first).
  3. Click Delete User.
     

Result: Their name is removed from the Directory completely. You can reassign their license or change your license account.

 

What Happens to a Deleted/Deactivated User's Content?

All incomplete items (Rocks, To-Dos, Issues, and Headlines) remain on the team it's assigned to, so other team members can reassign them. All archived content will remain in the archive still owned by the previous user.

 
deactivate user remove user delete user remove from account remove profile disable member eliminate account

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