Browser caching, settings, and compatibility issues can sometimes cause glitches or display problems when using Ninety. This guide offers step-by-step solutions for addressing these problems, including general troubleshooting, browser-specific tips, and advanced fixes for persistent issues.

Common Causes of Browser-Related Issues

Browser-related issues typically arise from:

• Cached files interfering with app updates.
• Incorrect browser or device settings.
• Outdated browser versions.
• Zoom or theme settings conflicting with Ninety's UI.
• Browser extensions or pop-up blockers interfering with functionality.
• Multiple browser tabs causing conflicts.
• Timezone settings causing date display issues.

General Troubleshooting Steps

To address common glitches caused by caching:

1. Log out of Ninety.
2. Close all Ninety tabs or windows.
3. Clear your browser cache and cookies:
   • Open your browser's settings.
   • Select the option to clear browsing data.
   • Choose a time range of 7 days or "All Time" for a comprehensive clearing.
   • Ensure both cache and cookies are selected for clearing.
   • Confirm and complete the action.
4. Restart your browser completely and log back into Ninety.

Advanced Troubleshooting for Persistent Issues

If clearing your cache doesn't resolve display or functionality problems, try these steps:

Step 1: Verify Browser and Device-Specific Factors

• Switch to a different browser. If using Google Chrome, try Microsoft Edge, Firefox, or Safari to determine if the issue is browser-specific.
• Test in incognito or private browsing mode. This bypasses stored cache and extensions that might cause conflicts.
• Check your device settings. Confirm if your device is set to dark mode or another theme that could override Ninety's appearance.
• Test on another device. Determine if the issue is isolated to a specific device or browser.
• Disable browser extensions temporarily. Extensions or pop-up blockers can interfere with Ninety's functionality.

Step 2: Address Persistent Display and Loading Issues

If Ninety still doesn't display or load correctly, take the following actions:

• Update your browser to its latest version. Outdated browsers may have compatibility issues with Ninety.
• Ensure your browser window is maximized and set to 100% zoom.
• Reset zoom settings if needed:
  • Go to "View" > "Actual Size."
  • Alternatively, use the shortcut keys (Ctrl+0 or Cmd+0).
• Clear site-specific data for Ninety:
  • In Chrome: Go to chrome://settings/content/all, search for "ninety.io," and delete stored data.
  • This removes all stored permissions and data for the site.

Step 3: Check for Multiple Tab Conflicts

• Close all Ninety tabs except one. Multiple tabs can sometimes cause conflicts or loading issues.
• Log out and back in using only a single browser tab.
• Avoid opening multiple Ninety sessions simultaneously.

Browser-Specific Troubleshooting

Chrome (Recommended Browser)

Chrome provides the best experience with Ninety. If issues persist in Chrome:

1. Confirm Chrome is fully updated.
2. Clear cache and cookies specifically for Ninety using the general troubleshooting steps.
3. Try Chrome incognito mode to test if extensions are causing issues.
4. Reset Chrome settings if problems continue (under Settings > Advanced > Reset and clean up).
5. Check for conflicting Chrome extensions and disable them temporarily.

Safari and Other Browsers

If Ninety works in Safari but not Chrome (or vice versa):

1. Compare browser versions and update as needed.
2. Check browser-specific extensions or settings that might interfere.
3. Clear browser-specific cache and cookies.
4. Test with browser extensions disabled.

Troubleshooting Specific Issues

User Settings and Configuration

Timezone Settings

If you're experiencing date-related issues (like To-Dos showing incorrect dates):

1. Navigate to User Settings by clicking your name in the left navigation.
2. Uncheck "Set Timezone Automatically" if it's enabled.
3. Manually select your correct timezone.
4. Clear cache and cookies after making changes.
5. Log out and back in to apply the new settings.

Browser Optimization Settings

For the best Ninety experience:

• Use Chrome as your primary browser for Ninety.
• Keep your browser updated to the latest version.
• Disable unnecessary browser extensions while using Ninety.
• Ensure JavaScript is enabled.
• Allow pop-ups for ninety.io if using payment features.

When to Contact Support

Contact Ninety support if you continue experiencing issues after trying these troubleshooting steps:

• Problems persist across multiple browsers and devices.
• Error messages appear that aren't resolved by cache clearing.
• Functionality issues that affect your team's work.
• Billing or payment portal problems that prevent subscription management.

When contacting support, please include:

• Browser name and version number.
• Operating system details.
• Specific error messages or screenshots.
• Which troubleshooting steps have you already tried

Following these detailed steps should resolve most browser-related issues encountered in Ninety. These solutions address our support team's most common problems and are based on real customer experiences.