Introduction to Issues

Discover how discussing the Issues in your team meetings help keep your team on track.

Written by Amanda Barfield

Updated at August 6th, 2024

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Table of Contents

What are Issues? How Issues Support Your Company How Issues Support Ninety's Other Tools Helpful Resources Frequently Asked Questions (FAQs)

What are Issues?

Issues are the problems, obstacles, ideas, or opportunities to discuss and solve as a team. Fully resolving an Issue could include creating a To-Do for a team member, setting up a meeting, or deciding no more discussion or additional action is necessary. 

For example, you could create an Issue to introduce a new team member. No further action is required and once they have been introduced, the issue is resolved. 

Learn how to get started with Issues from the video below. 

 

How Issues Support Your Company

Issues support your organization by empowering users to bring their ideas or obstacles to their team, Issues can also ensure Rocks stay on track while building a high-trust environment.

We solve Issues with a process is called Raise, Discuss, Resolve. It means that team members raise Issues to discuss with the team and find resolution.

To set the framework for the RDR process, let’s first identify the four main types of Issues:

  1. A team member wants to share information with the team.
  2. An Issue needs to be resolved. The Issue’s owner has a recommended solution and wants to make sure they're not missing anything.
  3. A team member needs the team’s help to deal with a difficulty.
  4. A team member has an Issue to share with another team member and wants the team’s help in finding a solution.

 

From our 90u Library brief, RDR.

 

How Issues Support Ninety's Other Tools

Issues should be used to help keep your team on-track and involved.  Click through the tabs below to see how Issues support some of Ninety's other core tools.

Rocks

Goals need to be measurable to determine their success. Creating Issues around your Rocks and Milestones helps you determine whether they're on or off track.

📖 Read more about making Rocks measurable with the SMART methodology.

 
 

Meetings

Efficient and effective meetings help teams align, solve issues, and prepare teams for the week ahead. Reviewing Issues is part of our default agendas in the Meetings tool.

 
 

 

Helpful Resources

To learn more about our teachings around Data and Scorecards, check out the following:

 

 

Frequently Asked Questions (FAQs)

How do I turn a short-term issue into a long-term issue?

  1. Select Issues from the main navigation
  2. Chose the team your short-term issue is assigned to
  3. Select the More options dots next to the issue
  4. Chose Long-Term from the dropdown
 
 

How do I prioritize issues?

We have four primary ways to prioritize Issues during a meeting:

  1. Ranking 1-5
  2. Top 3 selector
  3. Drag and drop
  4. Issues Voting

Read our Help Center Article, Ranking and Prioritizing issues for step-by-step instructions.

 
 

 

basics overview

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