Adding and Inviting Users to Your Account

Gain insight into how to quickly and easily add and invite people in Ninety.

Written by Tommy Mains

Updated at May 7th, 2025

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Table of Contents

How to Activate an Inactive User Role Access Breakdown Updating an Email Address Re-Inviting Users

 

To add a new user to your account:

  1. Click Add Teammates from the left navigation.
  2. Select the user's role from the Role access dropdown.
  3. Add an email address for any user requiring a paid license.
  4. Select their team(s) in Ninety with the Team(s) dropdown.
  5. Click [ Add another user] to continue or [Add teammates] to complete this action.

To add several users at once, use our import users option.

New users will need to activate their accounts. Have the new team member check their email for the link to activate their account (from helpful@ninety.io).

 

Invited users need to accept the invitation from an email. Have the new team member check their email for the link to activate their account (from helpful@ninety.io). Users with a role above Team Member, Manager, Admin,or Owner require a license.

📖 Review this article to learn more about how to add licenses.

 

 

How to Activate an Inactive User

To activate a user with the Inactive role:

  1. Click Directory from the left navigation.
  2. Click the [Invite to Ninety] button on the right side of the user's row.
  3. Select a role from the Role access dropdown.
  4. Add the user's email address.
  5. Select their team(s) in Ninety with the Team(s) dropdown.

 

Role Access Breakdown

When adding a new user, you'll select their user role. Owners, Admins, Managers, and Team Members require a paid license. Here's a brief description of each user role.

Owner Can view and edit company settings and all items within public and private teams. Is the only user who can delete the company account.
Admin Can view and edit company settings and all items within public and private teams.
Manager Can view and edit all items within their assigned teams. Can invite users and create new teams.
Team Member Can view and edit all items within their assigned teams.
Inactive Does not have access to Ninety but can be assigned a Seat on the Org Chart.
Observer Has view-only access to items within assigned teams. Cannot own items such as Rocks, Issues, or To-Dos.
Coach Can view and editing the entire company account. Cannot own items such as Rocks, Issues, or To-Dos.

 

Updating an Email Address

Only users can change or update their email address in Ninety.

To update your email address:

  1. Click your name at the bottom of the left navigation.
  2. Click User Settings.
  3. Click the Contact tab.
  4. Update or add a new email address (including the type: Main, Personal, or Work).

 

Re-Inviting Users

To resend the invitation email required to activate a user's account, click the Resend Invite button on their row in the Directory.

If they've checked their spam folder and still can't find the email, double-check the email address before contacting our support team with the chat bubble on the bottom right of your screen.

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